Terms of service
Terms of Service
Last updated: 3rd October 2026
Welcome to Luxe Fragrances Ke. These Terms of Service govern your use of the Luxe Fragrances Ke website and your purchase of products through our online store.
By accessing or using our website, you agree to these Terms of Service, together with our Refund & Return Policy, Shipping Policy and Privacy Policy. If you do not agree with these terms, please do not use our website.
1. Use of Our Website
You may use our website for lawful purposes and for your personal shopping needs.
You agree not to misuse the website, interfere with its operation, attempt to gain unauthorised access, introduce malicious code or use the website in a way that may harm Luxe Fragrances Ke or other users.
You are responsible for ensuring that any information you provide to us is accurate, complete and up to date.
2. Our Products
We make reasonable efforts to ensure that product descriptions, fragrance notes, images, sizes and other product information displayed on our website are accurate.
However, colours and product appearance may vary depending on your device or screen settings. Fragrance experiences may also vary between individuals due to personal preference, skin chemistry and other factors.
Product availability, descriptions and specifications may change from time to time without notice.
3. Orders
Placing an order through our website constitutes a request to purchase the selected products.
An order is confirmed once payment has been successfully received and the order has been accepted by Luxe Fragrances Ke.
We reserve the right to decline or cancel an order where, for example, a product is unavailable, there is an error in the product or pricing information, or we are unable to fulfil the order.
Where we cancel an order after payment has been received, any applicable refund will be handled in accordance with our Refund & Return Policy.
Please review your order carefully before completing your purchase, including the selected products, sizes, quantities and delivery details.
4. Prices and Payments
All product prices displayed on our website are in Kenyan Shillings (KES) unless otherwise stated.
Prices, discounts and promotions may change from time to time. The price applicable to your order will be the price displayed at the time you complete your purchase.
Shipping charges, where applicable, will be displayed at checkout before you complete your order.
You are responsible for providing accurate payment and contact information necessary to complete your purchase.
Promotional offers may be subject to additional terms and conditions. Where specific promotional terms conflict with these Terms of Service, the promotional terms will apply for that promotion.
5. Shipping and Delivery
We currently deliver within Kenya only.
Delivery timelines, shipping charges and other delivery information are set out in our Shipping Policy.
While we make every reasonable effort to meet the stated delivery timelines, circumstances outside our control may occasionally cause delays.
6. Returns, Refunds and Exchanges
Returns, refunds and exchanges are governed by our Refund & Return Policy.
By purchasing from Luxe Fragrances Ke, you agree to follow the applicable procedures set out in that policy.
Nothing in these Terms is intended to exclude or limit any rights or remedies available to consumers under applicable Kenyan law.
7. Intellectual Property
All content on the Luxe Fragrances Ke website, including our name, logo, photographs, graphics, written content, product descriptions, designs and other original materials, belongs to Luxe Fragrances Ke or is used with permission.
You may access and use our website for personal, non-commercial purposes. You may not reproduce, copy, modify, distribute, republish or commercially use our content without our prior written permission.
8. Third-Party Services and Links
Our website may use third-party services and may contain links or integrations provided by third parties.
These services may be subject to their own terms and privacy policies. Luxe Fragrances Ke is not responsible for the content, policies or practices of third-party websites or services that we do not control.
9. Shopify
Our online store is hosted and powered by Shopify, which provides the technology that enables us to operate our online store.
However, purchases made through our website are transactions between you and Luxe Fragrances Ke. Shopify does not become the seller of the products purchased from our store.
10. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how Luxe Fragrances Ke collects, uses, stores and protects your personal information.
Because our website is powered by Shopify and may use other service providers to process payments, fulfil orders, communicate with customers and provide other services, your information may be processed by these providers as necessary to provide the Services.
For more information, please refer to our Privacy Policy.
11. Website Information and Errors
We make reasonable efforts to keep the information on our website accurate and up to date.
However, there may occasionally be typographical errors, inaccuracies or omissions relating to product descriptions, prices, availability, promotions or other information.
Where an error is identified, we reserve the right to correct the information and, where necessary, cancel or amend an affected order. Where payment has already been received and an order is cancelled, any applicable refund will be handled in accordance with our Refund & Return Policy.
12. Limitation of Liability
To the extent permitted by applicable law, Luxe Fragrances Ke will not be liable for losses or damages arising from your use of the website where such losses result from circumstances beyond our reasonable control.
Nothing in these Terms limits or excludes any liability or consumer rights that cannot lawfully be limited or excluded under Kenyan law.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website or applicable requirements.
The updated version will be published on this page together with the date it was last updated.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms.
14. Governing Law
These Terms of Service are governed by the laws of Kenya.
Any dispute arising in connection with these Terms or your use of the website will be subject to the jurisdiction of the courts of Kenya, subject to any applicable consumer rights or alternative dispute-resolution mechanisms.
15. Contact Us
If you have any questions about these Terms of Service, please contact us:
Luxe Fragrances Ke
Email: luxefragranceske@gmail.com
Phone: +254742239707